COVID-19 Community Update

March 20, 2020

Subject – COVID-19 Community Update

To our Valued Residents,

The Winter Park Housing Authority and Allied Orion Group is closely monitoring the situation surrounding the Novel Coronavirus/COVID-19 and has implemented a plan to mitigate the impact on our residents, prospective residents, and associates.  We have identified and are implementing social distancing practices for our on-site teams to follow based on information received from the CDC.

Currently, all Winter Park offices are closed to the general public. Starting Monday, March 23, 2020 team members will be working remotely during regular operating hours.  To lessen the exposure of staff and residents to the COVID-19 virus, we have encouraged our teams to practice social distancing habits which include the following changes to operation:

Public Access to Community Offices and Common Areas

  • Current residents are encouraged to communicate with the office staff by use of the telephone, email, voice mail messages and resident portal.
  • Access to common areas and amenities are closed until further notice.
  • Our leasing offices will no longer be accepting packages. We encourage you to arrange for package delivery to the front door of your apartment or a package hub located nearby the property.  Please note as of now this does not include payments for rent.

Resident Service Requests

  • Preventative maintenance, unit repairs and unit inspections have been suspended until further notice.
  • Your apartment will be entered for emergency repairs only. A sample of emergencies will be provided.
  • Please call the office number and follow the prompts to make an emergency request.
  • Upon request for emergency service, a series of questions will be asked:
  1. Does the resident have any of the following respiratory symptoms?
    • Fever, sore throat, cough, shortness of breath
      • If YES to any of the above, we will be unable to complete the emergency service request at this time.
      • If NO, additional questions will be asked.
  1. Has the resident:
    • Travelled internationally within the last 14 days to areas where COVID-19 cases have been confirmed
    • Worked in a health care setting that has confirmed COVID-19 cases
    • Had close contact with a person known to have Coronavirus (COVID-19)
  • If YES to any of the above, additional measures will need to be taken to complete the emergency service reque
  • Maintenance Associates are required to perform work with proper Personal Protection Equipment which includes disposable masks, gloves, and safety goggles.
  • Pest Control and Concierge Services will be suspended until further notice.

For continued up-to-date information regarding Coronavirus/COVID-19, please refer to the following CDC link:

Centers for Disease Control (CDC) website at

Rent Payments:

We are requesting that everyone sign up for electronic payments. If you have not done so already, we would like to encourage you to sign up to use our resident portal. Using the portal would allow you to more conveniently conduct business such as on-line payments and placing service request with our office on-line.  Our website is

Please contact our management team in the office with any questions.

The Plymouth office                                                    407.644.4551                                       Diane Phillips, Community Manager                         Elaine Torres, Assistant Manager                                       Mindy Lemery, Regional Supervisor


Meadows/Tranquil Terrace Office                            407.645.2869                     Limarys Rivera, Community Manager, ext. 205         Lillian Gomez, Leasing Associate, ext. 201


Tuscany at Aloma office                                     407.678.5450                         Sandra Rivadeneira, Community Manager           Roxann Berrios, Assist. Comm. Manager              Glenda Olmeda, Leasing Associate


Winter Park Oaks/Railroad Office                                    407.671.9696                           Maria Sanchez, Community Manager           Javier DeRutte, Assistant Manager


Coronavirus Resident Letter 2020.03.20 MEAD TRANQ

Coronavirus Resident Letter 2020.03.20 TAA

Coronavirus Resident Letter 2020.03.20 WPO RRD

Emergency Service Requests




718 Margaret Square
Winter Park, FL 32789

Telephone: 407-645-2869
Fax: 407-629-4575


Monday 8:00 a.m. - 5:00 p.m.
Tuesday 8:00 a.m. - 5:00 p.m.
Wednesday 8:00 a.m. - 5:00 p.m.
Thursday 8: 00 a.m - 5:00 p.m.
Tranquil Terrace 10:00 a.m.- 12:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.

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