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What is considered Emergency Maintenance: 

  • Fire- Resident must call 911 first and then call property manager to assist with more direction on what to do.

  • Flood- Only if water is coming from inside the unit from a busted pipe or a clogged drain. We will not be able to help if the water is coming from outside due to the rain.

  • Electrical- Resident must call power company first to make sure there is not a power outage in the area, property manager should assist resident with asking them to check breaker box.

  • Broken window- If an object strikes window and breaks it allow rain and debris inside, we will try to board it up or cover it the best we can.

  • Tree down- Only if the tree limb is blocking them from entering or exiting their unit or the property.

  • Severe Roof leaks

  • Plumbing- Only if the residents have one Bathroom


  • AC units- We will not work on any Air Conditioners during a storm, we will follow up once the storm has cleared.

  • Noisy neighbors- Property manager should take the information down and follow up when they can.

  • Lockouts- We will not be doing any lockouts under any circumstances.

  • Accidents or slip and fall - resident should call the non-emergency line for EMT or 911

  • We will not be able to go out during a storm for the safety of our staff we will go out once it clears.